Privacy policy | DynoRaptors

1. Data controller

Address: Alfredo Chavero 222, Santa Teresita, Guadalajara, Jalisco, 44600, México.

DynoRaptors, operated by VENTING LABS TECH, S.A. DE C.V., for industrial equipment administration and monitoring from the dynoraptors.ai domain, is responsible for processing the personal data described in this notice. For privacy questions, requests, or rights exercises, contact soporte@dynoraptors.ai.

If you have a contractual relationship with a specific legal entity identified in a quote, invoice, contract, or service order, that entity will be the applicable controller or processor for that commercial relationship.

2. Personal data we may process

We may process the following categories of information:

Identification and contact data: name, email, phone, company, job title, and country.
Account data: credentials, permissions, roles, sessions, preferences, and alert configuration.
Commercial and tax data: legal name, RFC or tax identifier, billing data, quotes, orders, subscriptions, and payments.
Communication data: messages sent through WhatsApp, Telegram, Google Chat, email, or support forms.
Technical data: IP address, browser, device, session identifiers, cookies, access logs, and security events.
Industrial operating data: machine names, states, cycles, downtime, sensors, electrical consumption, health metrics, events, downtime causes, and users who register or modify information.

We do not request sensitive personal data for ordinary DynoRaptors use. Please do not send sensitive data through chat or support channels unless strictly necessary to handle a request.

3. Processing purposes

We process personal data for necessary purposes related to the service:

Create and administer user accounts, companies, equipment, permissions, and sessions.
Provide industrial monitoring, dashboards, reports, alerts, and operating analysis.
Send operational notifications about machines, sensors, equipment health, downtime, reminders, and customer-configured events.
Enable downtime-cause registration and contracted conversational flows.
Provide technical support, diagnostics, maintenance, security, abuse prevention, and service continuity.
Manage quotes, purchases, billing, subscriptions, payments, renewals, and tax compliance.
Comply with legal, contractual, accounting, regulatory, and audit obligations.

We may also use contact data for secondary purposes:

Send commercial information, product improvements, surveys, demo invitations, or marketing communications related to DynoRaptors.

You may object to secondary purposes by writing to soporte@dynoraptors.ai.

4. WhatsApp, Meta, and other messaging channels

If you connect or use WhatsApp with DynoRaptors, we process your phone number, WhatsApp identifier, incoming messages, replies, read confirmations, delivery status, and channel preferences to send alerts, register interactions, and maintain the applicable service window.

WhatsApp notifications are sent through Meta's WhatsApp Business Platform. Meta may process technical and messaging information under its own terms and policies. We do not sell your personal data or use your WhatsApp messages for third-party advertising.

Telegram and Google Chat are used as alternate alert channels. Telegram supports bidirectional interaction when the customer enables chat services. Google Chat is used as a one-way outbound channel through customer-configured webhooks.

5. Transfers and processors

If you authorize the ChatGPT or Claude integration, requested machine names, identifiers, status, telemetry, stop records and available sensor readings within your permissions may be returned to OpenAI or Anthropic, respectively. Results may contain personal data present in those records. We record connection, retrieval and usage information to enforce access and usage limits, account for wallet charges and investigate failures. You can disconnect the integration or ask your company administrator to revoke access. Revocation stops future access; it does not erase data already received by the external provider. That provider's own terms, privacy practices and retention settings apply to its copy.

We may share personal data with providers that help us operate DynoRaptors, only for the purposes described in this notice and under reasonable contractual or technical safeguards. These providers may include cloud, database, storage, messaging, payment processing, billing, analytics, technical support, email, WhatsApp Business Platform, Telegram, Google Chat, Stripe, and related services.

We may also disclose information when needed to comply with legal obligations, respond to competent authorities, protect rights, investigate security incidents, or enforce contracts.

6. ARCO rights and data subject choices

In Mexico, you may exercise your rights of access, rectification, cancellation, or opposition (ARCO), and revoke consent when applicable. To do so, send a request to soporte@dynoraptors.ai with:

The data subject's name and a way to communicate the response.
A document or information that proves identity or legal representation.
A clear description of the right you want to exercise and the related data.
Any element that helps locate the information.

We will respond under the deadlines and requirements set by Mexico's Federal Law on Protection of Personal Data Held by Private Parties and its applicable regulations.

7. Retention, security, and confidentiality

We retain personal data for as long as necessary to provide the service, fulfill contracts, handle support, maintain operating traceability, comply with legal obligations, or resolve disputes. When data is no longer necessary, it is deleted, anonymized, or blocked under internal policies and applicable requirements.

We apply reasonable administrative, technical, and physical measures to protect information against unauthorized access, loss, alteration, disclosure, or misuse. No system is completely infallible, so users must also protect their accounts, devices, and messaging channels.

8. Cookies and similar technologies

The site and platform may use cookies, local storage, session identifiers, and technical logs to sign in, remember preferences, protect security, measure usage, improve the service, and diagnose errors. You can manage cookies from your browser settings; some functions may not operate correctly if you disable them.

9. Changes to this notice

We may update this notice to reflect legal, technical, operational, or commercial changes. The current version will be available on this page. If a change is material, we will try to communicate it through reasonable means inside the platform or through registered contact channels.

10. Contact

For privacy, support, or personal-data requests:

Email: soporte@dynoraptors.ai
Commercial contact: rex@dynoraptors.ai
Website: https://www.dynoraptors.ai/